Plain Language Overview
Collection of your Personal Information
The Live Network, PBC. may collect personally identifiable information, such as your name. If you purchase The Live Network, PBC.'s products and services, we collect billing and credit card information. This information is used to complete purchase transactions. If you provide it to us, The Live Network, PBC. may also collect demographic information such as your age, gender, professional credentials, location, and personal health information. We may gather additional personal or non-personal information in the future. When you use the secure Telehealth portals of the Site(s), we will seek your consent to collect, use, store and disclose personal health information about you via the portals. We may also seek your consent to collect personal information or personal health information if you sign up for or subscribe to additional services that we offer, as required by applicable laws.
Information about your computer hardware and software may be automatically collected by The Live Network, PBC. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Live Network, PBC. website.
Please keep in mind that if you directly disclose personally identifiable information, personal health information, or personally sensitive data through The Live Network, PBC.'s public message boards or other publicly available portions, this information may be collected and used by others.
The Live Network, PBC. encourages you to review the privacy statements of websites you choose to link to from The Live Network, PBC. so that you can understand how those websites collect, use and share your information. The Live Network, PBC. is not responsible for the privacy statements or other content on websites outside of The Live Network, PBC. website.
Use of your Personal Information
The Live Network, PBC. collects and uses your personal information to operate its website(s), engage in typical business practices, and deliver and attempt to optimize the services you have requested.
The Live Network, PBC. may also use your personally identifiable information to inform you of other products or services available from The Live Network, PBC. and its affiliates.
The Live Network, PBC. does not sell, rent or lease its customer lists to third parties.
The Live Network, PBC. may share personally identifiable information with trusted partners to help perform statistical analysis, send you postal mail, provide customer support, optimize advertising, or arrange for deliveries. These trusted partners are Stripe to process payments, MailChimp and Sendinblue for postal mail and emails, Livechat for instant customer support, and Google for statistical analysis and optimize advertising. All such third parties are required to maintain the confidentiality of information provided to them. These service providers may be located outside of Canada and therefore your personal information may be transferred outside of Canada, and may be accessible to law enforcement and other authorities.
The Live Network, PBC. may keep track of the websites and pages our users visit within The Live Network, PBC., in order to determine what Live Network services are the most popular. This data is used to deliver customized content within The Live Network, PBC. to customers whose behavior indicates that they are interested in a particular subject area.
The Live Network, PBC. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the provisions of the law or comply with legal process procedures on The Live Network, PBC. or the site; (b) protect and defend the rights or property of The Live Network, PBC.; and, (c) act under exigent circumstances to protect the personal safety of users of The Live Network, PBC., or the public.
The Live Network, PBC. maintains records of personal information only for so long as deemed reasonably necessary. TLN will retain your information during the time when you are a user of Live Network Services. We will also retain your information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.
Billing and Payments
The Live Network, PBC. website may use "cookies" or “pixels” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Live Network, PBC. pages, or register with The Live Network, PBC. site or services, a cookie helps The Live Network, PBC. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Live Network, PBC. website, the information you previously provided can be retrieved, so you can easily use The Live Network, PBC. features that you customized.
You have the ability to accept or decline cookies or other similar web tracking. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Live Network, PBC. services or websites you visit.
Other Technologies and Service Providers
In order to improve our Site, we are presently using Google Analytics to collect data for statistical reporting purposes. Google Analytics analyzes the use of the Site to collect and generate information that is transmitted to their servers in an anonymous form for processing.
Security of your Personal Information
To secure your personal information from unauthorized access, use or disclosure, The Live Network, PBC. uses the following:
Strong Encryption and Legislative Compliance
The foundation of our relationship is trust. We take this responsibility very seriously and we will continue to evolve our platform to ensure best practices, while allowing you and your clients to continue to do your best work.
Below is a list of the topics that will be covered on this page related to our practices of protected personal health information.
- Storage Of Personal Health Information
- Secure Features
- Additional Key Security Features
- Secure Communications
- Data Audits & Backups
- Access Limits
Storage Of Personal Health Information:
Our servers are exclusively located in state-of-art secure and protected environment. There is also an additional off-site backup server located in secondary locations for the purpose of having an off-site disaster recovery solution. Information about Each server is set up with a public IP and private IP through a vLAN, which can only be accessed through a VPN connection, with a VPN maintained by IBM/Softlayer. The servers are accessed through an advanced hardware firewall.
All user and personal health information is encrypted both at rest and while it is in transit utilizing advanced 256-bit elliptical encryption. The production and backup servers are protected by advanced security software, including integration of intrusion protection and monitoring, web application firewall and antivirus.
Security status is monitored 24/7 by a DevOps engineer using an advanced security interface which brings together summaries of the most important indication of potential intrusions. In the event of a potential incident, the incident is investigated and action is taken immediately upon its discovery.
Additional Key Security Features:
- A built-in vulnerability scanner with automatic vulnerability repair
- Virtual patching
- Zero Day protection
- Brute force protection
- Compliance monitoring
- Self healing
- Real-time anti-spam and anti-malware protection
- Upload malware protection (Web and SFTP)
- Secure Communication:
Communications between the user and Provider are exclusively performed by a robust messaging system that is part of the PrepareU.Pro Software, and which stores the messages in encrypted form in the database. Emails may be sent to notify the user and/or Provider of messages waiting for them in the system, or they may see the messages from their dashboard in the application. Messages which may contain PHI or other confidential information are never sent through email or other devices subject to hacking and interception. PrepareU.Pro DevOps does not use routers or network devices connected to a wireless network or device to communicate information. Recent research has revealed a security vulnerability is the wireless WAP2 protocol which has yet to be fully patched on all affected devices. All connections to the servers are made exclusively through a wired-only connection, or through a netstick which makes use of the cellular network for internet connectivity, without wireless connections.
- Data Audits & Backups:
The servers are backed-up on a daily basis. An encrypted log is kept of all accesses to the database and servers. An extensive log of all accesses into the server is maintained by advanced software which protects both the production and backup server. Therapy Live also performs weekly update patches to ensure the most recent versions of its software stacks, or in the event of a notice of a security patch, within 24 hours of receipt of the notice. The security system tracks software which needs to be patched automatically. Antivirus software is installed on the production and backup servers, and integrated into the advanced security control interface.
- Security groups are defined in accordance to standard regulation protocols of the company to limit access to servers to legislative compliance officers, and specifically designated development operations (“DevOps”) engineers. The database was also designed so that the identities of users whose personal health information is stored are concealed from everyone at PrepareU.Pro excluding these specified compliance officers, to limit access to PHI data to an absolute minimum and to only allow access for maintenance in an anonymous setting where information is not personally identifiable.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Many other portions of the site contain encryption that meets or exceeds 256-bit elliptical encryption.
Please be aware, however, that you still may be able to inadvertently disclose personal information including personal health information (PHI) or other important data through your own actions on publicly or semi-publicly viewable portions of the site. While encryption and similar security protocols will do a good job of protecting transmissions from third party interception, it will do little to protect disclosures that you might choose to openly make on the site (username, posts, etc.).
Children Under 13
The Live Network, PBC. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of (13) thirteen, you must ask your parent or guardian for permission to use this website. Parents should be aware that this site was neither designed nor optimized for use by persons under the age of (13) thirteen years or in jurisdictions where their use is contrary to law. If you as a parent or guardian elect to allow a child under the age of (13) thirteen years access this site, you assert that you will assume the full responsibility for this.
Citizens of the EU
While TLN consistently strives to meet or exceed best practices in the areas of privacy, reliability, and ethical conduct, the site was not specifically designed for use in the European Union or its jurisdictions.
Changes to this Statement
The Live Network, PBC. will occasionally update this Statement of Privacy to reflect company and customer feedback. The Live Network, PBC. encourages you to periodically review this Statement to be informed of how The Live Network, PBC. is protecting your information.
We really want to do right by you. Because of this, TLN welcomes your questions or comments regarding this Statement of Privacy. If you believe that The Live Network, PBC. has not adhered to this Statement in any way or to access, amend, remove, or complete your personal information, please contact us at:
The Live Network, PBC.
32780 Grand River Ave, Suite 202
Farmimgton, Michigan 48836
Effective as of May 1, 2023